I’m trying to change the profile display name. Right now it just says “jacktrip” and I’d like to change it to my actual name. When I go to profile and click edit, I type in my name and click save–but I get “Error 1264: Out of range value for column ‘hubspot_contact_id’ at row 1” and it reverts the field to “jacktrip” again. Any ideas how to get around the error?
Thanks!
Confirming this appears to be a bug. We’ll try to get it fixed ASAP.
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Thanks for checking this @miked.
Welcome @CoreyH !! Yes, I’m here too, as one of the moderators on this forum. And I am very glad to see you here for troubleshooting or anything else you want to discuss. Cheers!
Been trying about once a week to try to change the display name, but still getting the error.
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Hi Corey,
Sorry that it seems the system is not taking the changes to your display name. I just changed mine and it was saved when I reloaded the page. No errors. Maybe it has been fixed in the two days since you last posted. @miked any updates on this?
thanks!
also try clearing your browser cache before you try again, if you haven’t done it already.
I cleared browser cache and made sure I was doing this in Chrome. (My default browser is Safari, but I logged in on Chrome when I clicked “Edit” in profile in the app.) Still no luck on chrome, either. Same error.
@CoreyH I’m very sorry we let this fall through! Please try again. I think we’ve identified and fixed the problem that was preventing you from changing your profile name.
Got it changed now! Thanks!
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